Home > Disability Assistance Policy
We recognise that many Australians may have disabilities which may require special or additional assistance when purchasing or using one of our products or services.
Firstly, you must disclose to us if you have special needs. If you do have special needs, we will assess if our service is suitable for you. We may then either elect to provide you a service, not provide you a service or recommend another carrier which can assist you. For example, if you have diminished mental capacity, we may not permit you to purchase a service on the basis that you are unable to excercise informed consent in entering into a contract.
In recognitation of this, the following information is available to assist persons with special needs: